We get asked about this a lot, so here's exactly what happens, no vague reassurances.
Your package arrives in plain packaging — no logos, no product names, nothing on the outside that gives away what's inside. It looks like any other plain parcel arriving at your door.
Your billing statement shows a discreet description, not "Twisted Cherry" or anything product-specific. If you're checking your statement later, it won't read as anything identifiable to someone glancing over your shoulder or reviewing the account with you.
We don't sell or share your information. You can read exactly what we do and don't collect on our privacy policy — we'd rather you read the specifics there than take a vague claim at face value.
One honest note: we're currently on the road for a show, so orders are taking a little longer than usual — about two weeks. Code CHERRYWAIT10 takes 10% off while you wait. Full details are on our shipping & returns page.
Tracking information is provided through your order confirmation email once your order ships. If something about your delivery looks off — a delay beyond what's expected, a tracking issue, anything — reach out to us with your order email and we'll look into it directly.
No — plain packaging with no identifying marks is the entire point of how we ship.
Contact us as soon as possible, ideally before the order ships — once it's out the door, an address change usually isn't possible.
Check our shipping & returns page for current coverage, or reach out to us directly if you don't see your situation covered there.